Cancellation & Returns

Risk-free shopping with a 33-day return policy

If the instrument, equipment or accessories you purchased don't meet your expectations, that's no problem. With us you can exchange or return your items within 33 days without giving a reason. We'll be happy to provide you with a returns ticket. All you need to do is fill in and submit our online form. Further information about cancellation, exchanges and your return can be found in our Terms & Conditions.

To complete the online form, you'll need your customer and receipt number. You can find these on your delivery note or in our confirmation emails to you. Please have them ready.

Online form