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Professional support for setup, repair and modification
Is your instrument or equipment giving you trouble? Whether you bought it from us or you've had it for years – sometimes it just needs a little attention to work perfectly. We oil, grease, tighten and adjust your instrument until it performs like it did on day one. Whether it's a wind instrument, a guitar or even a piano: we take care of optimal playability. Our sales staff are professionals and true specialists in this field. We can handle many things in-house, some even right at the counter. And for everything else we have strong partners who, in their specialist workshops, can restore almost anything that isn't completely destroyed to a condition that brings back flawless playability.
Service, repair and restoration of electric and acoustic guitars and basses in Frankfurt
We're pleased, through our partnership with Hofmann Guitars and luthier Normen Hofmann, to be able to recommend a knowledgeable specialist for all your damaged guitars and basses. Normen is usually on-site in Frankfurt on Fridays and accepts repair orders. You can arrange an appointment with him personally by e-mail.
Services Normen offers include:
Service
- Adjustment of neck relief, string action, intonation
- Installation and modification of electronics
- Pickup installation
- Fret dressing
- Cleaning and polishing of all surfaces
Repair
- Paintwork in polyurethane and nitrocellulose lacquer
- Routing work, e.g. for new pickup configurations
- Glue repairs on necks and bodies (e.g. broken headstock)
- Refretting
- New builds/reconstructions of necks and bodies
Smaller jobs such as a string change, setting the string action or a neck adjustment can also be carried out by the acoustic and electric guitar departments.
Repair of electronic instruments in Walldorf
If you need inspection, maintenance, modifications or repairs, please contact the experts in the relevant department. We can't do everything on site, but we work closely with independent workshops and specialists in the Rhine‑Neckar region and beyond who carry out repairs on electrical and electronic equipment that we cannot perform in our specialist departments.
Contact and opening hours for repair acceptance
E-mail: service@session.de
Telephone: +49 6227 603 0
Monday – Friday: 10:00 – 19:00
Saturday: 10:00 – 18:00
Repair of electronic instruments in Frankfurt
The independent workshop Service für Musiker is located at Hanauer Landstraße 336, directly at the car park of our Frankfurt store, and carries out repairs of electronic musical instruments, tube equipment and studio technology.
Contact and opening hours for repair acceptance
E-mail: servicefuermusiker@mail.de
Telephone: +49 69 40807771
Monday: closed
Tuesday – Saturday: 10:00 – 17:30
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General Repair Conditions
As of: October 2016
§ 1 Scope
1.1 Our Terms and Conditions apply to the provision of repair services in accordance with the contract concluded between us and you.
1.2 Our Terms and Conditions apply exclusively; we do not recognise any conflicting or differing terms of yours unless we have expressly agreed to their applicability in writing. Our Terms and Conditions shall also apply if we carry out the repair services without reservation while aware of conflicting or differing terms of yours.
1.3 Our Terms and Conditions apply both to consumers and to entrepreneurs, unless a differentiation is made in the respective clause. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. An entrepreneur is a natural or legal person or a legally capable partnership acting in the exercise of their commercial or self-employed professional activity when concluding a legal transaction, or a legal entity under public law or a special fund under public law.
§ 2 Offer, Conclusion of Contract and Offer Documents
2.1 Your order constitutes a binding offer which we may accept within 2 weeks by sending an order confirmation or by handing over the item or providing the workmanship. Previously submitted offers or cost estimates by us are non-binding.
2.2 We reserve ownership and copyright in illustrations, drawings, calculations and other documents. This also applies to written documents that are labelled confidential. Before passing them on to third parties, you require our express written consent.
2.3 If it becomes apparent during the execution of the repair that the performance of minor additional work is sensible, in particular if only in this way the usability of the item can be restored, we are entitled to carry out such work at your expense.
§ 3 Execution of Repairs in Warranty or Guarantee Cases
3.1 If you hand us a device purchased from us invoking a warranty or guarantee claim, we are entitled to examine whether the conditions for such a claim are met. If the conditions are met, the provisions on warranty or guarantee from our General Terms of Delivery shall apply. If, after our examination, the conditions for warranty or guarantee are not met, we will inform you. In that case the repair will only be carried out if you place an order for a chargeable repair.
3.2 If you do not place an order for the chargeable repair within 10 days, you are obliged to collect the device. The provisions on collection of devices after completion of repair shall apply accordingly in this respect.
§ 4 Collection and Storage of Items for Repair
4.1 The repair item can only be handed over upon presentation of the repair order. We have a contractor's lien on the repair items in accordance with § 647 BGB. The release of the repair item therefore depends on full payment of the repair invoice. If such a lien does not exist because you are not the owner of the repair item, we have a right of retention until full payment of our repair invoice.
4.2 You are obliged to collect the repair item within 3 weeks of being notified of completion of the repair. After expiry of this period the risk with regard to further storage of the item by us passes to you. In addition, we are entitled to charge the costs arising from further storage of the item. After a further 2 months have elapsed, we are entitled to realise the repair item by way of sale to satisfy the lien.
§ 5 Prices and Terms of Payment
5.1 The agreed price is authoritative. Binding price information is usually given on the basis of a written cost estimate, in which all details and the materials required to produce the work must be specified in detail with indication of the price. We are bound by such a cost estimate if you place the order within 4 weeks of receipt of the cost estimate by us.
5.2 The remuneration is due for payment immediately after completion of the service and issuance of the invoice and without deduction of any cash discount. The statutory provisions concerning the consequences of default in payment shall apply.
5.3 You are only entitled to set-off if the counterclaim is undisputed, finally adjudicated or recognised by us. You are also entitled to set-off if you assert complaints about defects or counterclaims arising from the same contractual relationship.
§ 6 Time for Performance
If we have given execution or completion periods and these have formed the basis for placing the order, such periods shall be extended in the event of strike and cases of force majeure for the duration of the delay.
§ 7 Warranty
7.1 We shall remedy any defects by subsequent performance. If subsequent performance fails, you may, at your option, demand a reduction of the remuneration (price reduction) or rescission of the contract (withdrawal). This also applies if we seriously and finally refuse subsequent performance.
7.2 You do not have the right to rescind the contract if the defect is insignificant.
7.3 The aforementioned claims for defects shall become statute-barred one year after collection or dispatch, unless we caused the defect intentionally or through gross negligence or fraudulently concealed the defect.
§ 8 Liability
8.1 If we are liable under statutory provisions for damage caused by slight negligence, our liability is limited. In such cases liability exists only for the breach of material contractual obligations. Material contractual obligations are obligations which the contract places on us according to its content and purpose or the fulfilment of which is essential for the proper performance of the contract and on which you regularly rely and may rely. This liability is limited to the foreseeable typical damage at the time of conclusion of the contract. The personal liability of our legal representatives, vicarious agents and employees for damage caused by them through slight negligence is excluded.
8.2 Insofar as liability for damage not based on injury to life, body or health of you is not excluded for slight negligence, such claims shall become time-barred within one year, beginning with the origin of the claim or, in the case of claims for damages due to a defect, from acceptance of the work.
8.3 The limitation of liability under 8.1 and the shortening of the limitation period under 8.2 do not apply to damages resulting from grossly negligent or intentional breach of duties by us, our legal representatives or our vicarious agents, nor in cases of injury to life, body or health.
8.4 Regardless of fault, any liability of ours for fraudulent concealment of a defect, from the assumption of a guarantee or a procurement risk and under the Product Liability Act remains unaffected.
§ 9 Limitation of Our Own Claims
Our claims for payment of the contractually agreed remuneration shall, deviating from § 195 BGB, become statute-barred after 5 years. With regard to the commencement of the limitation period, § 199 BGB shall apply.
§ 10 Form of Declarations
Legally relevant declarations or notices which you must give to us or a third party must be in text form.
§ 11 Choice of Law – Place of Jurisdiction
11.1 This contract shall be governed by the law of the Federal Republic of Germany.
11.2 The exclusive place of jurisdiction for contracts with entrepreneurs, legal entities under public law or special funds under public law is the court responsible for our place of business.